Customer Experience and Public Relations Seminar

Customer service is essential in ensuring the clients feel not only valued but also respected and willing to visit the business in the future. Public Relations on the other hand enables companies to build trust and credibility with groups that are important to it. This training will therefore equip participants with the skills necessary in being able to:

• Understand Customer Relationship Management.
• Align customer service approaches and deliver consistency
• Understand Public Relations and its role in customer care in the organizational development
• Learn how to use media to build effective public relations and design customer care management systems
• Identify and establish links between excellence in customer service, business practices and policies